Shipping & Delivery Policy
Delivering Beautifully, from C. Elle Home to Your Home
At C. Elle Home, we believe receiving a beautiful piece should feel just as effortless as selecting it. Every order is processed and delivered with care, with shipping options based on the size, weight, fragility, and handling requirements of each item.
The delivery method required for your purchase will be identified on the product page and confirmed at checkout. Orders containing items with different delivery methods may ship separately and arrive on different dates.
Processing and Estimated Delivery Times
In-stock products typically ship within two business days.
Made-to-order products generally require a production lead time of four to six weeks. Production times may vary depending on the item, selected materials, fabric availability, and manufacturer. Please allow an additional two to three weeks for transit after the item leaves the manufacturer or warehouse.
All processing, production, and delivery dates are estimates and are not guaranteed. Delays may occur due to manufacturer availability, carrier schedules, weather, holidays, supply-chain interruptions, or delivery-location limitations.
Standard Shipping
Smaller items, including select décor, accessories, textiles, and lighting, are shipped through UPS or FedEx. Tracking information will be provided once your order has shipped.
Our Standard Shipping fee is based on your order total and includes the processing, handling, packing, and delivery of your purchase. Shipping fees are non-refundable.
Standard Delivery
Select oversized or delicate pieces require Standard Delivery to help ensure safe handling. Delivery is scheduled by appointment, and an adult age 18 or older must be present to receive and sign for the order.
Your delivery team will place the item in the first dry area of your home. Standard Delivery does not include unpacking, assembly, room-of-choice placement, electrical work, construction, wiring, lighting installation, artwork installation, or modifications to your home.
Standard Delivery Includes
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Scheduled delivery by appointment
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Signature confirmation
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A dedicated delivery team
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Placement in the first dry area of your home
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Carry service up to one flight of stairs
Standard Delivery Rates
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FREE Shipping on Decor & Accessories
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Threshold Furniture Rates: $99 and FREE over $3,600
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Mirrors: $199
White Glove Delivery & Assembly
Because of their oversized, heavy, or fragile nature, select items require White Glove Delivery & Assembly. When required, this service will be identified on the product page and included at checkout.
From arrival through final placement, the delivery team will bring the item into your home, place it in the room of your choice, carefully unpack and inspect it, complete light furniture assembly, and remove the packaging and related debris.
White Glove Delivery Includes
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Scheduled delivery by appointment
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Signature confirmation
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A dedicated delivery team
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Placement in the room of your choice
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Carry service up to one flight of stairs
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Careful unpacking and inspection
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Removal of packaging and debris
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Light furniture assembly
Light furniture assembly does not include electrical work, construction, wiring, lighting installation, artwork hanging, structural work, or other modifications to your home. The delivery team cannot move or remove furniture already in your home.
White Glove Delivery Rates
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White-glove Rugs: $199, FREE over $20,000
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White-glove Furniture: $375
Preparing for Delivery
Before placing your order, please carefully review the item’s dimensions and measure all doorways, hallways, elevators, stairways, and other areas through which the item must pass.
The customer is responsible for confirming that the purchased item will fit through the delivery path and in the intended space. Additional fees may apply when a delivery involves multiple flights of stairs, narrow or restricted access, a long driveway, limited carrier access, storage, redelivery, or other conditions not included with the selected service.
Please contact C. Elle Home before ordering if your property presents any delivery challenges.
Scheduling Your Delivery
For Standard and White Glove Delivery orders, the carrier will contact you to arrange a delivery appointment. It is the customer’s responsibility to respond and schedule delivery promptly.
An adult age 18 or older must be present to accept the order, inspect the shipment, and sign the delivery documents. If no one is available at the scheduled time, redelivery and storage fees may apply.
Inspecting Your Order
Please inspect the packaging and item carefully before signing the Bill of Lading, Proof of Delivery, or packing slip.
If the packaging or item appears damaged, defective, incomplete, or incorrect:
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Clearly write “damaged” on the delivery documentation before signing.
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Take clear photographs of the packaging, shipping labels, damage, and complete item.
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Keep all original packaging and materials.
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Contact C. Elle Home within 48 hours of delivery with your order number and photographs.
If you refuse a shipment before inspecting it, redelivery or return-delivery fees may apply. Damage claims reported more than 48 hours after delivery may not be eligible for consideration.
Made-to-Order and Final-Sale Items
Made-to-order items are produced specifically for you and may have longer production times. Once production begins, an order may not be changed or canceled.
Some furniture, made-to-order, custom, oversized, or specially sourced pieces are final sale and cannot be returned. Any final-sale designation will be stated on the product page. Please carefully review all dimensions, materials, finishes, fabrics, lead times, delivery requirements, and return restrictions before completing your purchase.
Multiple Shipments
Items purchased together may ship from different manufacturers or warehouses. As a result, an order may arrive in multiple packages, through different carriers, or on separate delivery dates. Tracking or scheduling information will be provided for each shipment when available.
Additional Delivery Locations and Special Requests
For delivery locations or circumstances not covered by the shipping rates shown above, including limited-access locations, please contact C. Elle Home before placing your order for personalized assistance and applicable shipping rates.
Contact Us
If you have questions about an item’s availability, estimated lead time, required delivery method, or delivery to your location, please contact C. Elle Home:
Email: cs@carinellemead.com
Phone: +1 802-276-6326
Last updated: July 17, 2026