Our Returns Policy
At C. Elle Home, we thoughtfully curate every product with quality, craftsmanship, beauty, and lasting function in mind. We hope you love your selections. However, if you are not completely satisfied, eligible items may be returned in unused, resalable condition within seven days of delivery.
Exclusions apply. Items marked Final Sale are not eligible for return.
Original shipping and delivery fees are non-refundable.
Customers are responsible for return-shipping costs unless the item arrives damaged, defective, or incorrect.
Is My Item Returnable?
Return eligibility will be identified on the product’s detail page under the return information. We do not accept returns of:
-
Items marked Final Sale
-
Custom or made-to-order products
-
Wired, installed, or assembled products
-
Used items
-
Items returned without their original packaging
-
Items that have been altered, repainted, refinished, cut, or modified
-
Gift cards or e-gift cards
-
Orders delivered outside the contiguous United States
-
Design services
-
Items returned after the applicable return period
Please review the product description, dimensions, materials, finish, delivery requirements, and return eligibility before completing your purchase.
How Do I Request a Return?
To request a return, contact C. Elle Home within seven days of delivery to receive a Return Authorization number.
Please provide:
-
Your full name
-
Order number
-
Item name
-
Reason for the return
-
Photographs of the item and its original packaging, when requested
You may submit your request by contacting us:
Email: cs@carinellemead.com
Phone: +1 802-276-6326
If your return is approved, we will provide the appropriate return instructions, return address, and Return Authorization number within five business days.
After receiving your Return Authorization, the item must be shipped within 14 days. Items returned without authorization, sent to an incorrect address, or shipped outside the 14-day period will not be accepted and may be returned to the customer.
Products may only be returned from the location to which they were originally delivered.
Return Packaging and Condition
Returned merchandise must be:
-
Unused and in resalable condition
-
Free from damage, stains, odors, wear, or alterations
-
Securely packed in its complete original packaging
-
Accompanied by all included parts, hardware, instructions, and accessories
-
Returned with the assigned Return Authorization number
C. Elle Home cannot accept merchandise returned without its original packaging. The customer is responsible for securely preparing the item for return transit.
If a returned item arrives damaged, incomplete, altered, or in a condition that prevents resale, C. Elle Home reserves the right to reduce or deny the refund.
Return Shipping
Customers are responsible for return-shipping and handling costs unless C. Elle Home confirms that the item arrived damaged, defective, or incorrect.
For large, oversized, freight, or White Glove items, the return may require coordination with an approved delivery carrier. Any applicable pickup, freight, handling, or return-delivery fees will be deducted from the refund.
Original shipping, Standard Delivery, White Glove Delivery, assembly, and other service fees are non-refundable.
How Will I Receive My Refund?
Once your return has been received and inspected, you may select one of the following refund options:
C. Elle Home Store Credit
Receive a C. Elle Home store credit for the eligible merchandise value, less the applicable restocking fee and any return-shipping or handling charges. Store credit does not expire.
Original Form of Payment
Receive a refund to the original payment method for the eligible merchandise value, less the applicable restocking fee and any return-shipping or handling charges.
Original shipping and delivery fees are not included in the refund. Please allow additional time for your financial institution to post an approved refund to your account.
Damaged, Defective, or Incorrect Items
Please inspect your order carefully at the time of delivery.
If your item arrives damaged, defective, incomplete, or incorrect:
-
Note the issue on the carrier’s Bill of Lading or Proof of Delivery before signing.
-
Take clear photographs of the item, packaging, shipping labels, and visible damage.
-
Keep all original packaging and materials.
-
Contact C. Elle Home within seven days of delivery.
Customers are not responsible for return-shipping costs if an item arrived damaged, defective, or incorrect.
Claims submitted after seven days may not be eligible for consideration. Do not discard packaging or return the item without instructions from C. Elle Home
Final-Sale and Made-to-Order Items
Final-sale, custom, and made-to-order items are not eligible for return, exchange, or refund unless C. Elle Home confirms that the item arrived damaged, defective, or incorrect.
Because made-to-order pieces are produced specifically for you, they may not be canceled or modified once production has begun.
Return Activity
C. Elle Home reserves the right to limit or refuse returns or future transactions when we identify excessive, fraudulent, abusive, or otherwise unreasonable return activity.
Questions?
For assistance with return eligibility or an existing order, contact C. Elle Home:
Email: cs@carinellemead.com
Phone: +1 802-276-6326
Last updated: July 17, 2026